Questions, Answered Directly

Order fulfillment is the end-to-end process of getting a product from inventory to the customer’s doorstep accurately, quickly, and in good condition. It starts when an order is placed and continues through picking, packing, shipping, and if necessary, returns. A fulfillment partner like J.M. Field handles this entire process on behalf of brands that do not want to operate their own warehouse.

3PL (third-party logistics) fulfillment is when a company outsources the storage and shipping of its inventory to a fulfillment partner who handles receiving, warehousing, pick/pack, and carrier shipping. The brand retains control over products and customer relationships but delegates the physical logistics operation to the 3PL. J.M. Field is a 3PL that also provides printing, design, and marketing distribution - more capabilities than a standard logistics warehouse.

Kitting is the process of combining multiple individual products into a single packaged unit - such as a welcome kit or subscription box - that ships as one item with one SKU. You send us the components, or we source them. We assemble them per your specification - either pre-kitted in batches or on-demand per order. Each kit is tracked in All In View as its own inventory item.

Marketing fulfillment stores, manages, and ships branded materials (brochures, kits, signage, swag) through a coordinated operation, so marketing teams do not juggle multiple vendors. Your materials are stored in our warehouse, managed through All In View, and ordered by your team or field reps through a branded portal. Orders are generally scheduled for same-day or next-business-day shipping under the agreed program cutoff and volume requirements. You see inventory levels in real time and get low-stock alerts before you run out.

An ecommerce site integrates with our All In View platform via API. Orders placed on your Shopify, WooCommerce, Amazon, or BigCommerce store flow into All In View automatically - no manual CSV upload, no copy-paste. Our warehouse picks, packs, and ships the order. The tracking number is posted back to the order and triggers your customer’s shipping notification email. Inventory counts update in real time. All In View connects to 100+ platforms.

The shipping cutoff is the latest time an order can be received for same-day processing. Orders are scheduled for same-day or next-business-day shipping based on program cutoff times, volume, and handling requirements. Your account rep will confirm your specific cutoff during onboarding.

Yes. J.M. Field handles FBA-ready prep and labeling - polybagging, bubble wrapping, bundling, and applying labels to Amazon’s specifications - so your inventory enters FBA compliant and on schedule. This is particularly valuable following Amazon’s January 2026 decision to end FBA prep services in the US. We receive your inventory, prep it per Amazon’s current requirements, and ship it to the designated FBA receiving center.

All In View is J.M. Field’s proprietary fulfillment platform. It connects your store, ERP, or EDI system to our warehouse, providing real-time inventory, order visibility, and reporting through a single portal. Clients use it to place orders, check inventory, manage budgets, approve requests, and generate reports. Role-based permissions let you control what each user can see and do. It integrates with Shopify, WooCommerce, Salesforce, SAP, NetSuite, Zoho, and 90+ other systems.

Pick means pulling ordered items from inventory locations in the warehouse. Pack means placing them in appropriate packaging - boxes, mailers, or custom branded cartons - with any required inserts. Ship means generating the shipping label, handing the package to the carrier, and posting the tracking number back to the order. Together, pick, pack, and ship form the core of every fulfillment operation. Our 99.8% accuracy rate reflects performance at each of these three steps.

Limited hazardous-materials shipping may be available for approved products after SDS and carrier-requirement review. J.M. Field is not a dedicated hazardous-materials storage facility. J.M. Field is an FDA-registered ambient food storage/holding facility and holds an FDACS Dietary Supplements Warehouse permit. We provide storage and fulfillment for eligible sealed, consumer-packaged products, with lot and expiration-date controls as required. Product acceptance is subject to review; we do not provide refrigerated, frozen, or pharmaceutical distribution services.

Both. We ship DTC ecommerce orders (single parcels to consumers), retail shipments, and palletized freight to distribution centers - all from the same facility and the same inventory pool.

Discovery call, SKU review, rate and service agreement, integration setup, inventory inbound, test orders, go live. Timeline varies by complexity but generally 30 days or less.

SKU list, dimensions and weights, user access setup, sales channel connections, forecast volume and storage footprint, packaging specs, and returns expectations.

Accuracy, visibility, pricing transparency, and transition timeline. We address each of these during onboarding with SLAs, real-time reporting through All In View, and a structured go-live process.

Pricing is based on the services used, including receiving, storage, pick and pack, account management, and applicable system fees. Shipping is billed at J.M. Field's applicable rates, including carrier charges, fuel, accessorials, and applicable handling fees. We provide the relevant pricing overview and confirm program-specific requirements.

Integrated print, promotional products, and fulfillment under one roof - not just a shipping warehouse. Dedicated account support with a named rep, not a ticket queue. Custom solutions for mid to large companies that value reliability, quality, and long-term accountability over commodity pricing. We are a true one-stop solution that fully leverages integrated print, promotional, fulfillment, and support capabilities.